Privacy Policy
Techwondoe Limited Last updated: March 2026
Techwondoe respects your right to privacy and is committed to safeguarding the privacy of our clients, website visitors, and business contacts. This policy sets out how we collect, use, store, and disclose personal information in accordance with the New Zealand Privacy Act 2020 and the Information Privacy Principles (IPPs).
By using our website or engaging with our services, you consent to the collection and use of information in accordance with this policy. We encourage you to contact us if you have any questions or concerns.
1. Collection of Personal Information
Techwondoe operates the website techwondoe.com and provides software product development and consulting services to businesses. We collect two types of information:
- Personally identifiable information — information you voluntarily provide to us, such as when you submit an enquiry, request a callback, subscribe to our mailing list, register for an event, or engage us for services. It is entirely up to you whether you provide this information, though some of our services may require it. This includes:
- Your name, email address, phone number, and job title
- Your company name, website, and address
- Any information you include in correspondence with us, comments on our website, or interactions through social media
- Aggregated data — information generated by our systems as they track traffic through our website. This data does not personally identify you and is used to understand how visitors interact with our site.
In the course of delivering our consulting and development services, we may also collect personal details of individuals within client organisations as necessary to manage the engagement. This is governed by the terms of our client contracts.
2. How We Collect Information
We collect personal information through the following means:
- Directly from you when you submit a form on our website, send us an email, or communicate with us
- Through our website via cookies and analytics tools
- From publicly available sources such as LinkedIn and company websites
- From third parties such as referrals, event organisers, or business partners
- In the course of providing our services under contract with your organisation
3. Use of Personal Information
We use the personal information we collect for the following purposes:
- Responding to your enquiries and providing information about our services
- Managing our business relationships and client engagements
- Sending marketing communications where you have consented or where we have a legitimate business reason to do so
- Improving our website, services, and business operations
- Complying with legal obligations and contractual requirements
- Internal record keeping and administration
We will not use your personal information for purposes other than those outlined above without your consent, unless required or authorised by law.
4. Marketing Communications
We may send you information about our services, insights, and events that we believe may be of interest to you. All marketing communications will comply with the New Zealand Unsolicited Electronic Messages Act 2007 and will include a clear option to unsubscribe.
You can opt out of marketing communications at any time by:
- Clicking the unsubscribe link in any marketing email
- Contacting us at hello@techwondoe.com
5. Disclosure of Personal Information
We may disclose your personal information to:
- Our employees and contractors who need access to perform their roles
- Third-party service providers who assist us in operating our business (e.g., CRM platforms, email marketing tools, cloud hosting providers, analytics services)
- Professional advisers such as lawyers and accountants
- Any party where required by law, regulation, or court order
We will not sell, rent, or lease your personal information to third parties. Where we share information with third-party service providers, we ensure appropriate contractual protections are in place.
6. International Transfer of Information
As a services-based organisation, we use third-party SaaS platforms to manage our operations. Your personal information may be stored or processed in locations outside of New Zealand, including the United States, India, Australia, and other jurisdictions where our service providers operate.
Where personal information is transferred internationally, we take reasonable steps to ensure it is treated securely and in accordance with this privacy policy and applicable New Zealand privacy law.
7. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Our general retention practices include:
- Business contact information — retained for the duration of the business relationship plus 2 years
- Contractual and project records — retained for the duration of the contract plus 7 years
- Financial records — retained for a minimum of 7 years as required by New Zealand tax law
- Website analytics data — retained in accordance with our analytics provider's standard retention periods
When personal information is no longer required, it is securely deleted or anonymised.
8. Security
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Our security measures include:
- Appropriate technical and organisational safeguards
- Access controls to limit who can access personal information
- Use of encryption for data in transit
- Regular review of our security practices
The transmission and exchange of information is carried out at your own risk. Although we take measures to safeguard against unauthorised access and disclosure, we cannot guarantee the security of any information that you transmit to us or receive from us.
For more information about our approach to information security, visit our Trust Centre .
9. Cookies and Website Analytics
Our website uses cookies and similar technologies to:
- Analyse website traffic and usage patterns
- Improve user experience and website performance
- Support marketing activities including targeted advertising
You can manage your cookie preferences through your browser settings. Disabling cookies may affect the functionality of our website.
We use third-party analytics services (such as Google Analytics) which may collect information about your use of our website. This information is used in aggregate to understand how visitors interact with our site.
10. Your Rights
Under the New Zealand Privacy Act 2020, you have the right to:
- Request access to the personal information we hold about you
- Request correction of any inaccurate, incomplete, or misleading information
- Request deletion of your personal information, subject to any legal obligations we may have to retain it
- Withdraw consent for marketing communications at any time
- Complain to us or to the Office of the Privacy Commissioner if you believe your privacy has been interfered with
We will respond to access and correction requests within 20 working days, as required by the Privacy Act 2020.
11. Complaints
If you have a concern about how we have handled your personal information, please contact us in the first instance. We will investigate your complaint and respond to you promptly.
If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner:
- Website: privacy.org.nz
- Phone: 0800 803 909
12. Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or applicable law. Any changes will be posted on our website with an updated effective date. We encourage you to review this policy periodically.
13. Contact Us
If you have any questions about this privacy policy or wish to exercise your rights, please contact us:
- Email: hello@techwondoe.com
- Website: techwondoe.com/contact